Refund policy

Hita Organic – Return & Refund Policy

At Hita Organic, we take great pride in offering 100% pure, natural, and chemical-free products. Each item is carefully packed and inspected to ensure it reaches you in perfect condition.

1. No Refund Policy

Once an order is placed and successfully delivered, we do not offer any refunds under any circumstances. This includes reasons such as change of mind, dislike of product texture/smell/taste, or minor packaging variations.

2. Returns / Replacements

We accept returns or replacements only if:

• You receive a wrong item.

• The product is damaged or leaked upon delivery.

• The item is expired or defective at the time of receipt.

To initiate a return or replacement, please contact us within 48 hours of receiving your order, along with clear images or videos showing the issue. Our support team will review your request and guide you through the process.

3. Conditions for Return

• The product must be unused, unopened, and in its original packaging.

• Once verified, a replacement product will be shipped.

• No monetary refund will be processed.

4. Contact Us

For any concerns or support, please reach out to us at: hitaorganic@gmail.com